Every I.T. project can benefit from a project management approach that focuses on quality and customer satisfaction. This two-day interactive seminar examines factors that affect project quality and identifies methods for enhancing both technical results and project management processes. It is designed to provide project managers, project team members, and business managers with an understanding of how each person in an organization contributes to project quality and customer satisfaction. Participants will be introduced to quality management tools and philosophies for effective project management in the increasingly competitive business environment.
Who Should Attend
Project managers, product managers, project team members, executives, middle management, first-line supervisors, system support personnel, owners, contractors, and suppliers involved in implementation and control of projects.
Seminar Outline
Module 1: Project Quality and Business Success Factors
- Profitability and Customer Satisfaction
- Technical Quality
- Process Quality
Module 2: Quality and Project Processes
- Initiating
- Planning
- Monitoring & Controlling
- Executing
- Closing
Module 3: Quality Improvement in the Project Environment
- Proprietary and Non-Proprietary Approaches
- Establishing Valid Requirements
- Quality Control vs. Quality Improvement
Module 4: Project Quality Activities
- Quality Planning
- Perform Quality Assurance
- Perform Quality Control
- Quality Management Tools and Techniques
- Benefit / Cost Analysis
- Benchmarking
- Flow Charts
- Design of Experiments
- Cost of Quality
- Quality Audits
- Inspection
- Control Charts
- Pareto Diagrams
- Trend Analysis
- Statistical Sampling
- Run Charts
- Scatter Diagrams
Module 5: Supplementary Information & Samples
- Practical Suggestions (“Tips”) for Project Managers
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